MICROSOFT DYNAMICS CRM 4.0:

Lakson Business Solutions offers implementation and training services for Microsoft Dynamics CRM 4.0 , which is a fully integrated customer relationship management (CRM) system. Microsoft Dynamics CRM gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post-sales. With tools to enhance your company's sales, marketing, and customer service processes—along with native Microsoft Office Outlook integration—Microsoft Dynamics CRM delivers a fast, flexible, and affordable solution.

User interface improvements make Microsoft Dynamics CRM 4.0 even easier to use and make it simpler to complete tasks with fewer clicks. And when end users have tools that are easy to use, it not only means they can work more efficiently, it helps make them happier in their work.

New benefits to end users include AutoComplete, so they don't have to type the same information over and over; faster searching; support for bulk execution and closure of campaigns; and improved mail merge. Microsoft Dynamics CRM 4.0 also enables users to customize their Navigation Pane to give them fast access to information they need and data relevant to their specific work role.

Microsoft Dynamics CRM 4.0 supports dynamic data connections with Office Excel spreadsheet software so users can work with CRM data using familiar productivity tools. Users can import dynamic CRM data into Office Excel from Microsoft Dynamics CRM 4.0 and refresh it from live CRM data while they work using easily accessible controls in the Microsoft Office ribbon. This allows them to take advantage of the data analysis tools of Office Excel for work with their CRM data.