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INDUSTRY
Our comprehensive industry insights foster innovative solutions. Combining industry-specific experience with extensive technical expertise, our seasoned professionals develop technology solutions that address the unique challenges of our clients' markets. You can learn how our expertise can generate business value for your company. We cater our services to the following industry sectors:
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Consumer Goods
Providers of consumer products and services are reaching out to global and multi-cultural audiences like never before. From retail sales and consumer goods to hospitality and entertainment, companies must be able to communicate with customers in their own language, with culturally appropriate messages, while maintaining brand equity.
In many cases, consumer product companies produce goods around the world. These organizations face the added challenge of managing a global workforce and a global production and distribution system, while controlling cost, consistency, and quality. LBS provides a secondary sales support system for companies to better manage their distribution of consumer products to different outlets as well as assist in improved management of workforce.
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Pharmaceutical
Sales force is a company’s most expensive promotional resource. Continued pharmaceutical sales force growth has resulted in increasingly aggressive promotion to physicians, reducing the average duration of detailing visits and weaken share of voice with the physician. Changes in physicians' information needs across a product's lifecycle has resulted in requirements for more responsive and flexible promotional efforts. New sales force tactics are being considered all over the globe, such as the implementation of new CRM approaches and investments into new technologies. LBS PharmaStrength software examines the best practices that will help businesses drive ROI up, increase pharmaceutical sales force and boost their product up-take with the help of this product. Wireless pharmaceutical sales force automation is a new phenomenon emerging in the pharmaceutical industry. Mobile sales representatives can now use light weight palm devices that turn on and off instantly. They run all day on a singe battery charge with user-friendly environment and keep important data automatically synchronized with PCs & corporate servers. PharmaStrength user-friendly web interface can be used to manage sales and marketing functions from anywhere & anytime around the globe. It significantly eases the work of sales teams, who can access the application from any remote location to record their feedback according to assigned privileges.
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Telecom
 Telecom industry has been observing a technologically evolving phase over the years and LBS is trying to be an active participant in contributing to this evolution, through providing help desk facility to clients’ relationship management. Telecom is an industry where companies deal with millions of customers every day, for that a company requires solution through which they can manage all their clients’ issues without losing any information from them. Whether it’s updated information, new or information obtained in the past from the client. Customer relationship management is the key to success in any industry, especially the telecom industry because everyday millions of customers face different problems and experience multiple queries related to the service offering. An example of this would be a telecom company facing client requests everyday. In this case there would be millions of queries. To handle this situation manually would be impossible, this is why at LBS, we offer eTRAKS, a helpdesk software designed to manage the CRM functions of an organization. Each interaction with a customer is generally added to a customer's contact history, and staff can retrieve information of customers from the database when necessary. LBS’s, eTRAKS gives a 360 degree feedback of the customer data in various sales and communication channels and generates better customer insight.
Successful organizations use three steps to build customer relationship:
Find out mutually satisfying goals between organizations and customers
Create and maintain customer rapport
Generate positive feelings within the organization and with the customers
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Travel & Tour
 Travel & tour industry continuously deals with different customers around the globe, who not only need to fulfill their customers’ need to travel globally through various locations, but also need to maintain their profiles, their queries and problem resolution. LBS has devised a system that does exactly this! We provide various services through the help of our Help desk system. This system manages, tracks records, resolves problems through its knowledge base system and more. This kind of system would streamline any service level business operation.
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Manufacturing
 With competitors, customers, and suppliers emerging around the world, manufacturers in every industry must think globally. One way to stay competitive is to charge less by cutting costs. To cut costs also means to lower labor costs, which is usually a high recurring cost for any organization. For example, on a daily basis thousands of workers, supervisors, managers etc. working in various manufacturing sectors attend work at different shifts, these employees in turn have sick/casual/annual leaves. Companies can do this manually, sure, but this increases margins of error and is also timely, which in turn increases costs. To simplify this protocol, we have introduced a comprehensive software that takes care of it all!
LBS offers Time Management System package, that helps automate not only the in/out of employees but also supports leave management and facilitates the HR department through linkage to any payroll system that includes employee leaves and management activities.
Time Management System is the 21st century equivalent of the paper time sheet and more. The software automates day-to-day tasks such as tracking working hours, calculating benefits accrued, providing valuable information and making businesses more efficient.
Companies are now rapidly turning to Time Management Systems, due to overwhelming paperwork, rapid growth and new efficiency initiatives in record numbers.
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Financial
To attract new and retain old customers, financial organizations around the world must first fulfill the need of a diverse customer base that is increasingly reliant on technology for managing its money and CRM. To meet this challenge, companies must be able to deliver information within quick processing time and with accurate financial translation. They must leverage new technologies that accelerate key processes and make financial information more easily accessible to their customers, from anywhere in the world.
LBS provides, help desk system to maintain exactly this. eTRAKS is designed to manage the help desk functions of an organization, allowing internal staff to remain focused on core business activities. eTRAKS for financial companies streamlines client support and customer relationship, which helps them remain competitive.
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| A LAKSON GROUP COMPANY |
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LBS has a team of energetic & dedicated professionals. They work hard and meet their customer's requirements to their satisfaction. To us their strong points are commitment, support, flexibility and adaptability with growing / changing business needs
Waseem Ahmed